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Privacy Policy

BaMBU Customer Privacy Policy

Bambu is committed to your privacy. Read our customer Privacy Policy for a clear explanation of how we collect, use, disclose, transfer, and store your information.


Envolve Ltd trading as Bambu is committed to complying to the General Data Protection Regulation 2018 (GDPR). We appreciate the importance of ensuring your personal information is handled securely and respectfully. This policy explains how we handle any personal information we collect from you or that you provide to us. This policy explains: 

Please take a moment to read thisPrivacy Policy so that you understand how we use your personal information. Werecommend reading this Privacy Policy in full to understand how we use yourpersonal information. 



You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when: 

The information you give us may include: 



Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 


We may receive information about you if you use any of the other websites operated by Bambu Heating Co Ltd or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. 


How we keep your information secure?

We use technical and organisational measures to protect your personal information. These measures provide a level of security appropriate to the risk of processing your personal information. We check your identity when you get in touch with us, and we follow our security procedures and apply suitable technical measures, such as encryption, to protect your information. Specific measures we use include: 

How long we keep your information?

We keep your personal information for as long as necessary for the reason we collected it. In most cases, this means we will keep your personal information while you are one of our customers, and for seven years after. Sometimes we may retain it for longer if we are required to by law. At the end of this period, your personal information will be deleted, destroyed or anonymised. We may aggregate anonymised data for statistical analysis and business planning. 

Who we share this information with?

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We have measures in place to make sure third parties keep your information protected. We may share your information with selected third parties including: 

Your privacy rights

You have various privacy rights in relation to your personal information: 

We respond to all requests from individuals wishing to exercise their data protection rights in accordance with data protection law. We will try to respond to your request within one month; however, if it is complex or you make several requests, we may extend our time to respond. If we do, we will inform you. You are able to exercise your rights free of charge, however if you make unfounded, repetitive or excessive requests, we may charge a fee or refuse to carry out your requests. 

Updates to our privacy policy

From time to time, we may update our Privacy Policy in response to legal, technical or business developments. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. You can see when this Privacy Policy was last updated by checking the last updated date displayed. If you would like to view earlier versions of this policy, please contact us. This policy was last updated on 7th October 2021. 


Questions, comments and requests regarding our privacy policy are welcomed and should be addressed to the Privacy Team at Bambu Heating Co Ltd. By email: sales@bambu.co.uk (we aim to respond to emails within 72 hours) By post:  Bambu Heating Co Ltd, 1115 Hessle Road, Hull,HU4 6SB